Communication
Access training
Customer service that's accessible to all
In this training, you'll learn how to be a communication accessible organisation. We teach accessible strategies for communication across phone, email and face-to-face services.
​
You can help more people to:
-
participate in your programs
-
understand your products
-
find and use your services
-
feel included.
Be an accessible communicator.
Understand
communication disability
Understand the different types of communication disabilities. Learn to overcome communication access barriers for different groups, including people with intellectual and cognitive disability, dementia, cultural and linguistic diversity (CALD), physical disabilities including cerebral palsy and neurodivergent populations, including people with autism.​
Make communication easy for everyone
Learn to speak and write in a way that people with communication disabilities can understand. By learning to apply accessible communication skills, you can reduce frustration, and promote inclusion for diverse Australians including people with disability, CALD backgrounds and cognitive disabilities associated with aging and neurodivergence.
Engage diverse communicators
Our certified practising speech pathologists will teach you to help individuals with communication disability to get their message across effectively. You'll learn to adapt to different communication needs – respecting a person's communication preferences. This reduces frustration and better engages diverse groups in your programs, products and services.
Create a culture of
good communication
Everyone has a human right to access the goods and services they need. Learn about your corporate responsibility to create access for Australians with lived experience. By establishing a culture of inclusion, you can grow profits four times faster. We'll highlight how communication access benefits the consumer and business alike.
​
